Legal
Privacy Policy
Last updated: May 2025
1. Introduction
Hospo Dojo (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share when you visit https://www.hospodojo.com.au/. This policy explains what data we collect, why we collect it, how we use it, and your rights.
2. Information We Collect
When you visit our site or sign up for courses and updates, we may collect your name, email address, and phone number. We also gather technical details such as your IP address, browser type, device identifiers, pages visited, and time spent on each page. If you opt in to receive messages from us, we record the emails or SMS messages we send.
3. How We Use Your Information
We use your contact details to deliver course updates, newsletters, reminders, and support communications. Usage data helps us analyze site performance and improve content. Transaction records ensure we can verify and manage your enrollments.
4. Cookies and Tracking
Cookies and similar technologies allow us to remember your preferences, track your progress through our courses, and gather analytics on site usage. You may disable cookies in your browser, but some features—such as saving your course progress—may no longer function correctly.
5. Sharing and Disclosure
We do not sell or rent your personal information. We may share data with trusted service providers who assist with email or SMS delivery, analytics, and hosting. We may also disclose information if required by law or to protect our rights.
6. Data Security and Retention
We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, or destruction. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
7. Your Rights
Under applicable law, you may request access to the personal information we hold about you, ask us to correct or delete it, object to its processing, or request a portable copy. You may withdraw any consent you have given at any time. To exercise these rights, please email welcome@hospodojo.com.au.
8. International Transfers
If you access our site from outside Australia, your data will still be stored and processed within Australia. We apply safeguards to ensure your information remains protected under relevant privacy laws.
9. Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please email welcome@hospodojo.com.au, call +61 489 912 588, or write to us at 181 Lawson Street, Darlington NSW 2008, Sydney, Australia.
Hospo Dojo — Terms of Service
Last updated: May 2025
1. Agreement and Scope
These Terms of Service govern your use of https://www.hospodojo.com.au/ and any associated courses, training materials, and communications provided by Hospo Dojo. By accessing the site or enrolling in our courses, you agree to these terms in full.
2. Services Provided
Hospo Dojo provides online hospitality training that covers service excellence, guest experience design, team leadership, operational best practices, menu design strategies, and more. Courses and resources are accessed through your account once you enroll.
3. Enrollment and Access
To enroll in any course, you must be at least 18 years old and provide a valid email address. You are responsible for maintaining the security of your account credentials. Access is granted on a non-exclusive, non-transferable basis and remains active as long as your subscription or one-time purchase is in good standing.
4. Fees, Billing, and Refunds
Course fees and subscription rates are clearly displayed at checkout. Payments are processed immediately and, if you choose a recurring subscription, will renew automatically unless you cancel. Any Refund requests must be sent to welcome@hospodojo.com.au within seven days of purchase.
5. User Conduct
When using our site and materials, you agree to provide accurate information, to use content solely for personal or internal business purposes, and not to redistribute or resell any course materials. You must not post or transmit unlawful, harmful, or infringing content.
6. Intellectual Property
All course content, videos, guides, and materials are the exclusive property of Hospo Dojo and are protected by copyright. You are granted a limited license to use materials for your own learning; you may not sublicense, reproduce, or distribute them.
7. Disclaimers and Warranties
All materials and services are provided “as-is.” We make no warranties, express or implied, regarding the accuracy of content or any particular result from using our courses. We do not guarantee specific outcomes.
8. Limitation of Liability
To the fullest extent permitted by law, Hospo Dojo’s total liability for any claim arising from or related to these Terms or your use of the site is limited to the amount you paid for the relevant course or subscription in the 12 months preceding the claim. We are not liable for any indirect or consequential losses.
9. Termination
We may suspend or terminate your access if you breach these Terms or engage in illegal or harmful conduct. You may cancel any subscription at any time through your account settings; access will continue until the end of your current billing period.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of New South Wales, Australia. Any dispute will first be submitted to good-faith mediation in Sydney. If mediation fails, either party may pursue legal action in the courts of New South Wales.
11. Changes to Terms
We reserve the right to update these Terms at any time. Material changes will be communicated via email and reflected by an updated “Last updated” date on this page.
12. Contact Information
For questions about these Terms, email welcome@hospodojo.com.au, call +61 489 912 588, or write to 181 Lawson Street, Darlington NSW 2008, Sydney, Australia.
13. 30-Day Money-Back Guarantee Clause
We are confident that our courses will provide you with invaluable skills and knowledge. However, if for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. To be eligible for a refund, you must provide proof that you took action based on lessons learned in the course. Simply contact us within 30 days of your purchase with this proof, and we will refund your full payment, no questions asked. This guarantee is our commitment to your satisfaction and our confidence in the quality of our courses.
Thank you for choosing Hospo Dojo. We look forward to helping you master the art of hospitality.
